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This policy explains what information we collect when you use your ckb33 account, how we store it, and what choices you have over it. Access to our platform and the rights described here depend on your local law and the eligible region you are in.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and any identity verification material we ask for. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, the transaction reference, amount, and wallet identifier associated with that payment are recorded in your account history. We keep this record so you can review it at any time from your account dashboard after login. We also collect data that your device sends automatically: your IP address, browser type, and pages visited within the platform. This helps us keep the session secure and lets us identify unusual activity on your account. We do not sell this data to outside parties. Where we share it with third-party processors — for example, a payment gateway handling your bKash or Nagad transfer — we do so only to complete that specific transaction. Retention periods depend on the category of data and the applicable rules in your region. Financial records tied to bKash, Nagad, or Rocket payments are kept for as long as our operational and legal obligations require. You can ask us what we hold at any time through our support channel.
bKash deposit and withdrawal references are logged against your account and visible in your transaction history after login.
Nagad transfer details, including wallet number and amount, are stored in your account as part of your payment history.
Rocket payment references are captured at the time of transaction and retained according to the applicable data rules in your region.
IP address and session data are collected automatically to protect your account and are not shared beyond what is needed to deliver the service.
Not every interaction with ckb33 falls under the same privacy terms. The four areas below show clearly what this policy covers and where its limits are. If you are unsure whether a specific situation is covered, contact our support team before sharing any personal detail.
All data you enter when creating or updating your account — name, contact, and verification documents — falls inside this policy. We control how that data is stored and who can access it.
Payment records for bKash, Nagad, and Rocket transactions processed through our platform are covered here. Third-party payment processors handle the transfer itself under their own terms.
Pages you browse within ckb33 — sports markets, casino lobby, game sessions — generate session data that this policy governs. Aggregated, anonymised analytics do not identify you personally.
Links or embedded tools that take you outside ckb33 are not covered by this policy. We have no control over data practices on external sites, so review their terms separately.
You have concrete actions available to you under this policy — not just abstract entitlements. If you want to see the data we hold, log in to your ckb33 account and check the account dashboard; your transaction history for bKash, Nagad, and Rocket payments is already visible there without needing to contact us. For details we store that are not shown in the dashboard — such as device logs or identity records — you can submit a data request through our support channel and we will respond within the period stated in your region's applicable rules. If any personal detail on your account is wrong, the account settings page lets you correct standard fields directly. For document-level corrections, raise it with support and provide the updated information. If you want to understand why we hold a specific piece of data, ask through the support channel and we will explain the purpose and the retention period that applies to it.
Log in and open the account dashboard. Your bKash, Nagad, and Rocket payment history is listed there with dates and reference numbers.
Update standard fields — name, contact, address — directly in account settings. For identity document changes, contact support with the corrected material.
Send a data request through our support channel if you want to know what we hold beyond the dashboard view. We respond within the period your region's rules require.
If you want to limit how we use your data or close your account, contact support directly. We will explain what data we are required to retain under applicable rules.
If any part of this policy raises a question you cannot resolve through your account dashboard, our support team is the right point of contact. Availability depends on your region and local conditions.
Open the live chat widget from any page inside your logged-in account. State that your question is about the privacy policy so the agent can route it correctly.
Send your privacy question to our support email address shown in the Help section of your account. Include your account reference number and the specific data point you are asking about.
The Help section inside your account lists current contact options and their availability. Check there first — the current state is shown after you log in.
We apply access controls to your account data so that only the processes and personnel who need it to deliver the service can reach it. Your bKash, Nagad, and Rocket payment records sit behind your login credentials; no support agent accesses your account data without a verified session request. Cookies on our platform are used to keep your session active and to remember account preferences — not to track you across unrelated sites. You can adjust cookie preferences through your browser settings, though some account functions depend on session cookies to work correctly. Data retention follows the rules that apply in your eligible region; we do not keep personal data longer than those rules require. Any change to this policy is reflected in the updated document on this page — the revision date at the top of the policy shows when it was last changed.
Your account data is accessible only through authenticated sessions. We apply internal access controls so only relevant processes reach your personal and payment records, including bKash and Nagad history.
We use session cookies to keep you logged in and to remember account preferences. Tracking cookies that follow activity outside ckb33 are not deployed. Browser settings let you manage cookie permissions.
We hold your data for as long as our operational needs and your region's applicable rules require. Financial records tied to wallet transactions have their own retention period under those rules.
When this policy changes, the updated version appears on this page with a revised date. Continuing to use your account after a policy update means you have seen the revised terms.
The questions below cover what members ask most when reading this policy. If your question is not here, our support team can answer it through live chat or email.
We collect the name, contact details, and any identity material you submit during registration. Once your account is active, session data such as your IP address and pages visited within the platform are also recorded. Payment references for bKash, Nagad, and Rocket transactions are logged against your account.
Yes. Log in to your account and open the transaction history section of your dashboard. Every bKash, Nagad, and Rocket payment processed through our platform is listed there with the date, reference number, and amount.
We share data only where it is needed to complete a service — for example, passing a payment reference to the gateway processing your bKash or Nagad transfer. We do not sell your personal data. Third-party processors who receive data are bound by their own terms for that specific purpose.
Standard fields like your contact number or address can be updated directly in account settings after you log in. If you need to correct identity documents or details you cannot change yourself, contact support through live chat or email and provide the correct information with your account reference.
Retention depends on the category of data and the rules that apply in your eligible region. Financial records — including bKash, Nagad, and Rocket payment history — are held for the period required by applicable obligations. Contact support to ask about the specific retention period for your account data.
Access to ckb33 and the rights described in this policy depend on your local law and whether your region is eligible. If you are accessing the platform from Bangladesh and your region qualifies, this policy applies to the data we collect through that access. Check the eligibility conditions shown in your account for your region.